Privacy Policy

Effective Date: 8th April 2025

Firmasync (“we”, “our”, or “us”) is a SaaS-based Point of Sale (POS) software designed specifically for car workshops. We are committed to protecting your privacy and ensuring your personal and business data is handled securely and responsibly.

1. Information We Collect

• Business Information: Workshop name, address, contact details.
• User Data: Name, email, role, login credentials.
• Customer Data: End-client details input by users.
• Transaction Data: Sales, payments, invoices, and service records.
• Device & Usage Data: IP address, browser type, logs, and usage patterns.

2. How We Use Your Information

• Operate and improve the Firmasync platform.
• Provide customer support and respond to inquiries.
• Monitor software usage and performance.
• Send updates, system notifications, and important service messages.

3. Data Sharing & Disclosure

We do not sell your information. We may share data with:

• Trusted service providers (e.g., cloud hosting, analytics) under strict confidentiality.
• Legal authorities when required to comply with the law.

4. Data Security

We use industry-standard encryption, secure servers, and regular audits to protect your data.

5. Data Retention

We retain data as long as your account is active or as needed to comply with legal obligations.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal data.
• Request data portability or restrict processing.

7. Changes to this Policy

We may update this Privacy Policy. You will be notified of any significant changes via email or platform notice.

8. Contact Us

If you have questions about this policy, contact us at:
📧 support@firmasync.com